Employment History

April 09 - Present  Desktop Field Service Engineer    Northgate Information Solutions 9Temp)

 

  • Complete warranty & contract repairs printers & PC hardware within SLA
  • Conduct investigation and diagnosis of IT equipment on customer sites
  • Implementing planned changes to IT equipment 
  • Maintaining customer IT equipment and configuration to the highest level
  • Carrying out implementation and configuration tasks
  • Carry out general IT administration tasks to include but not limited to, imaging both desktop and laptop PCs, server set-up, LAN set-up, stock checking and management of deliveries
  • Technologies: HP/Compaq, Kyocera, Konica/Minolta, OKI, Xerox, Dell, MS Windows XP, 2003, 2000, Mobile & Vista

Oct 08 - Feb 09     Desktop Field Service Engineer     Northgate Information Solutions  (Three month contract position)

  • Complete warranty & contract repairs printers & PC hardware within SLA
  • Conduct investigation and diagnosis of IT equipment on customer sites
  • Implementing planned changes to IT equipment 
  • Maintaining customer IT equipment and configuration to the highest level
  • Carrying out implementation and configuration tasks
  • Carry out general IT administration tasks to include but not limited to, imaging both desktop and laptop PCs, server set-up, LAN set-up, stock checking and management of deliveries
  • Technologies: HP/Compaq, Kyocera, Konica/Minolta, OKI, Xerox, Dell, MS Windows XP, 2003, 2000, Mobile & Vista

Sept 05 - Jul 08    Business Equipment Engineer     Edgecoms Ltd

  • Installing new equipment and carrying out scheduled maintenance checks
  • Diagnose hardware, system & software faults and rectify – on-site and in workshop
  • Training office staff to use new equipment
  • Advise customers on upgrades or replacement systems and equipment
  • Logging repairs and writing up maintenance reports
  • Quote preparation
  • Customer service
  • Technologies: HP/Compaq, Dell.  MS Windows XP, 2003, 2000, MS Office 97, 2000, XP, 2003. PC break/build/fix, laptop break/fix. CAT5e/CAT6, termination and testing, alarm system cabling, TCP/IP. Kyocera, Konica/Minolta, OKI, Xerox

May 03 - Sept 05    Business Equipment/Desktop Engineer         CPC Computing

  • Telephone Support
  • On-site and workshop support
  • Quote preparation
  • Induction training of Field Service staff
  • Carry out user creation and deletion administration tasks
  • Maintain documentation, including the register of licences, inventory and company IT procedures
  • Carry out Back Up & Restore administration tasks
  • Technologies: HP/Compaq, Kyocera, Konica/Minolta, OKI, Xerox, Dell, MS Windows XP, 2003, 2000. PC break/build

June 88 - April 03     Deputy Manager     Toys R Us

  • Cash accountability, cash handling, maintenance of safe fund, computerised reconciliation
  • Originating correspondence, providing information and handling complaints
  • Personnel, interviewing, recruitment and ongoing staff training
  • Chairing staff meetings, conducting appraisals and implementing disciplinary procedures
  • Housekeeping/maintenance and control of all health and safety procedures
  • Allocation of staff according to daily workload
  • Merchandising
  • Customer service, daily contact with the public
  • Technologies: EPOS