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Steven Phillips

Download CV in PDF format here or Word format here

24 Seven Waters, Leonard Stanley, Stonehouse, GL10 3NY

Tel: 01453 708622 ~ Mobile: 07929 980251 ~ Email


PROFILE
Experienced, versatile, and flexible Field Service and Support Engineer with over 7 years of experience and a wealth of technical and commercial skills acquired across a wide range of demanding roles. Now seeking a challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution in a successful, focused team.


EXPERTISE

• Excellent customer service skills
• Logical and methodical, troubleshooting skills
• Extensive telephone support experience
• Preparation of repair and contract quotes
• Initial client PC set-up.
• Experienced in network cable installation
• Reliable. Meets demanding deadlines and targets and works well under pressure.
• Effective communication with co-workers and customers
• Self motivated with energy and drive. Consistently exceeds customer service, quality, safety and maintenance targets.
• Skilled with Windows and MS Office implementation and use.
• Installation, service & repair of a range of office and IT equipment, including warranty repair for HP & OKI
• Laptop & PC repairs
• Sage Line 50 Financial Controller proficient

ACHIEVEMENTS

• Played a lead role in the initial set-up of the Edgecoms Office Equipment Department
• Acted as specialist advisor for the procurement and set-up (including the sourcing and  installation of specialist firmware) of Kyocera printers for the Pathology Labs in Gloucestershire NHS Trust
• Achieved 95% 'first fix' record Oct 08 – Feb 09
• Responsible for implementation of induction training of Field Service Engineers at CPC
• Took over large network cabling project after sudden illness of colleague and completed project on time.
• Jointly responsible for designing & setting up a small mixed (linux/windows) network for a local small business